Travel Insurance Claims

  • What documents will I need?

    When you submit your claim, you have to provide certain documents for us to be able to assess and settle your ...

    Aug 17, 2016 03:05PM AEST
  • How long does a claim take?

    How long it takes to make a claim usually depends on how quickly you can get the necessary documents to us. We...

    Aug 17, 2016 03:07PM AEST
  • How are claims paid?

    We will pay all claims in Australian dollars and the rate of currency exchange used is the rate at the time yo...

    Aug 17, 2016 03:07PM AEST
  • Depreciation for lost, stolen or damaged items

    SureSave covers luggage and personal effects you take away with you or buy along the way for theft, accidental...

    Aug 17, 2016 03:18PM AEST
  • I don't have the right documents

    What happens if I don’t have some of the documents? If you're completing your claim online, and you don't hav...

    Oct 04, 2016 11:12AM AEDT
  • Digital documents

    Once you've started your claim online and entered your expenses, you will have received an email from us telli...

    Nov 16, 2016 01:02PM AEDT

Contact Us

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From Australia 1300 787 376


Call +61 2 9234 3113
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