Travel Insurance Claims

  • What documents will I need?

    When you submit your claim, you have to provide certain documents for us to be able to assess and settle your ...

    Aug 17, 2016 03:05PM AEST
  • How long does a claim take?

    How long it takes to make a claim usually depends on how quickly you can get the necessary documents to us. We...

    Aug 17, 2016 03:07PM AEST
  • How are claims paid?

    We will pay all claims in Australian dollars and the rate of currency exchange used is the rate at the time yo...

    Aug 17, 2016 03:07PM AEST
  • Depreciation for lost, stolen or damaged items

    SureSave covers luggage and personal effects you take away with you or buy along the way for theft, accidental...

    Aug 17, 2016 03:18PM AEST
  • I don't have the right documents

    What happens if I don’t have some of the documents? If you're completing your claim online, and you don't hav...

    Oct 04, 2016 11:12AM AEDT

Contact Us

Talk to us

From Australia 1300 787 376

Emergencies

Call +61 2 9234 3113

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© SureSave Pty Limited ABN 82 137 885 262 AR 339902 is an authorised representative of nib Travel Services (Australia) Pty Ltd ABN 81 115 932 173, AFS Licence No. 308461. This is general advice and you should consider if this product suits your needs. Before you buy, please read the Product Disclosure Statement available from us. This insurance is underwritten by XL Insurance Company SE, Australia branch (ABN 36 083 570 441).