Zika Virus

Important information for policyholders of SureSave Travel Insurance relating to the Zika virus
As at 8/6/16; updating last advice of 07/04/16

                                                                                                                                              

For policies purchased after Wednesday 8 June 2016, no cover for cancellation/rearrangement is available:


Reports on the Zika virus have been extensively publicised in the mass media since late-January 2016, including reports from the Centers for Disease Control and Prevention (CDC), the World Health Organisation (WHO) and the Department of Foreign Affairs and Trade (DFAT). We consider cancellation/rearrangement arising from the Zika virus to now be foreseen and, therefore, no longer covered.
 

For policies purchased by 23.59 AET on the dates noted in the table below for the respective locations:


Cover continues under Benefit 3 – Cancellation Costs for those travellers who are pregnant in any trimester (and their accompanying partners/dependent children) who have to cancel or rearrange their travel plans to avoid travelling to the following Zika-affected countries/territories. No cover is provided for cancellation or rearrangement to the following locations if a policy was not issued by the cut-off dates noted below and/or if you are not pregnant at the time of travel. If you wish to change your travel plans, please contact your travel services providers directly for assistance.
 
Locations identified by the CDC as having locally-acquired Zika virus transmissions (cover cut-off dates):
 
25 January 2016
Barbados
Bolivia
Brazil
Cape Verde
Colombia
Dominican Republic
Ecuador
El Salvador
French Guiana
Guadeloupe
Guatemala
Guyana
Haiti
Honduras
Martinique
Mexico
Panama
Paraguay
Puerto Rico
Saint Martin
Samoa
Suriname
U.S. Virgin Islands
Venezuela
    1 February 2016              
     American Samoa
     Costa Rica
     Curacao
     Nicaragua
 
    3 February 2016
    Jamaica
    Tonga
 
    18 February 2016
    Aruba
    Bonaire
 
    23 February 2016
    Trinidad and Tobago
     Marshall Islands
 
    29 February 2016
   Saint Vincent and the Grenadines
   2 March 2016
   Thailand (11:00 AET)
9 March 2016
New Caledonia
 
19 March 2016
Cuba
 
22 March 2016
Dominica
 
7 April 2016
Fiji
Kosrae (part of Federated States of Micronesia)
 
8 June 2016
St Lucia
Belize
Papua New Guinea
Sint Maarten
Saint Barthelemy
Granada
Argentina
 
All other locations not listed above.
 

Medical Expenses


For those travellers issuedwith a policy prior to suffering a sudden illness from the Zika virus, cover for medical expenses overseas (and medical evacuation, where necessary) is available. If you suddenly fall ill, contact our Emergency Assistance team on +61 2 9234 3113 or +61 2 8256 1513 for assistance.
 
 
 

Helpful Contacts


Centers for Disease Control and Prevention (CDC)                                                                           cdc.gov/zika/geo                                                    
World Health Organisation                                                      who.int/en
Department of Foreign Affairs and Trade (DFAT)                                       smartraveller.gov.au/bulletins/zika_virus
 

Emergency Assistance


In an emergency, you must contact our emergency assistance team as soon as possible on +61 2 9234 3113 or +61 2 8256 1513 or email us at help@suresave.com.au.  Our team is available 24 hours a day, 7 days a week.
 

Any Questions?


Please contact SureSave Customer Service on 1300 787 376 from Australia or +61 2 9234 3111 from overseas or email us at info@suresave.com.au or visit suresave.com.au.
 

Claims Information


In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim (including seeking compensation from any travel service providers), and provide all supporting documentation of the event and expenses incurred. To lodge a claim, you’ll need to download a claim form which is available via the website at suresave.com.au or contact your agent.   
 
 
Last Updated: May 24, 2017 07:01PM AEST

Contact Us

Talk to us

From Australia 1300 787 376

Emergencies

Call +61 2 9234 3113

cota@travelclear.com.au
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