(As at 11/1/17)
Your policy will respond in the following ways:
For policies purchased before 2:00pm AET on Wednesday 11 January 2017, cover is available under Event 3.3 - Your flight, other scheduled transport or tour is delayed – and IT IS the operator’s fault. You’re covered when your flight is suddenly and unexpectedly delayed, rescheduled or cancelled when you’re on your trip and it’s the operator’s fault.
Refer to your Product Disclosure Statement effective 15 August 2016 for full policy terms, conditions, limits and exclusions.
For policies purchased on or after 2:00pm AET on Wednesday 11 January 2017, cover is not available for events arising from any cancelled Tigerair flights between Bali and Australia due to the new administrative requirements imposed by the Indonesian Government, as the event is no longer unforeseen.
Refer to your travel services provider for direction in the first instance when services have changed; they can best assist you with making alternative arrangements. You must do everything you can to minimise and reduce the cost of your claim and provide all supporting documentation of the event and expenses incurred.
Emergency Assistance and Contacts
If you have an emergency, please contact emergency assistance as soon as possible on +61 2 9234 3123 or +61 2 8256 1523. They are available 24 hours a day, 7 days a week. For updated travel advice, refer to:
Department of Foreign Affairs and Trade: smartraveller.gov.au
Tiger Airways: www.tigerair.com.au
Please contact our Customer Service team on 1300 787 376 or via our website at www.suresave.com.au.
In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. Claim forms are available from your agent, SureSave Customer Service or SureSave website at www.suresave.com.au.