(posted 10am on 23 March 2017, AEDT – Alert for PDS effective 1 Nov 2012)
The publicare asked to monitor the media and follow advice of local authorities, including avoiding areas around Parliament Square, Whitehall, Westminster and Lambeth Bridge and several nearby tube stations. Also, monitor advice provided by the Australian Department of Foreign Affairs and Trade (DFAT).
Emergency Assistance and Contacts
If you have an emergency, please contact emergency assistance, 24 hours a day, on +61 2 9234 3113 or +61 2 8256 1513 or email firstname.lastname@example.org. For further assistance and information, contact:
The Australian High Commission, London Phone: (44 20) 7379 4334; Fax: (44 20) 7887 5559
Strand Website: www.uk.highcommission.gov.au
London WC 2B 4LA, UK
24-hour Consular Emergency Centre Phone: 1 300 555 135; or +61 2 6261 3305 (if overseas)
Medical and Medical Evacuation – For those travellers issued with a policy prior to the occurrence of this event, medical expenses and medical evacuation cover are available. If you have been injured, please contact our Emergency Assistance team on +61 2 9234 3113 or +61 2 8256 1513 for assistance.
Cancellation/Rearrangement, Travel Delay, Special Events – Unfortunately, an act or threat of terrorism is excluded by the policy, as is a change of mind. If you wish to change your travel plans, contact your travel providers directly for assistance.
Cover applies per the terms and conditions outlined in the Product Disclosure Statement (PDS).
Please contact our Customer Service Team on 1300 787 376 or via our website at www.suresave.com.au.
In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim (including seeking compensation from any travel service providers), and provide all supporting documentation of the event and expenses incurred. Claim forms are available from your agent, SureSave Customer Service or SureSave website at www.suresave.com.au.