London Attack - For the PDS effective 1 November 2012

London attack in Westminster on 22 March 2017, 2.40pm local time
(posted 10am on 23 March 2017, AEDT – Alert for PDS effective 1 Nov 2012)

Around 2.40pm on Wednesday, 22 March 2017, London time, a man drove onto the footpath of Westminster Bridge, striking numerous pedestrians before smashing into the perimeter wall outside Parliament. He then attacked and killed a police officer before being killed himself. At least two other victims have died with reports of around 20 more injured.

The public
are asked to monitor the media and follow advice of local authorities, including avoiding areas around Parliament Square, Whitehall, Westminster and Lambeth Bridge and several nearby tube stations. Also, monitor advice provided by the Australian Department of Foreign Affairs and Trade (DFAT).

Emergency Assistance and Contacts

If you have an emergency, please contact emergency assistance, 24 hours a day, on +61 2 9234 3113 or +61 2 8256 1513 or email For further assistance and information, contact:

The Australian High Commission, London                       Phone: (44 20) 7379 4334; Fax: (44 20) 7887 5559
Strand                                                                                    Website:  
London WC 2B 4LA, UK                                                                                                                     
24-hour Consular Emergency Centre                              Phone: 1 300 555 135; or +61 2 6261 3305 (if overseas)


Policy Coverage:

Medical and Medical Evacuation – For those travellers issued with a policy prior to the occurrence of this event, medical expenses and medical evacuation cover are available. If you have been injured, please contact our Emergency Assistance team on +61 2 9234 3113 or +61 2 8256 1513 for assistance.
Cancellation/Rearrangement, Travel Delay, Special Events – Unfortunately, an act or threat of terrorism is excluded by the policy, as is a change of mind. If you wish to change your travel plans, contact your travel providers directly for assistance.
Cover applies per the terms and conditions outlined in the Product Disclosure Statement (PDS).

Any Questions?

Please contact our Customer Service Team on 1300 787 376 or via our website at

Claims Information

In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim (including seeking compensation from any travel service providers), and provide all supporting documentation of the event and expenses incurred. Claim forms are available from your agent, SureSave Customer Service or SureSave website at
Last Updated: May 24, 2017 07:00PM AEST

Contact Us

Talk to us

From Australia 1300 787 376


Call +61 2 9234 3113
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found