London Attack - For the PDS effective 15 August 2016

London attack in Westminster on 22 March 2017, 2.40pm local time
(posted10am on 23 March 2017, AEDT – Alert for PDS effective 15 August 2016)


Around 2.40pm on Wednesday, 22 March 2017, London time, a man drove onto the footpath of Westminster Bridge, striking numerous pedestrians before smashing into the perimeter wall outside Parliament. He then attacked and killed a police officer before being killed himself. At least two other victims have died with reports of around 20 more injured.

Thepublicare asked to monitor the media and follow advice of local authorities, including avoiding areas around Parliament Square, Whitehall, Westminster and Lambeth Bridge and several nearby tube stations. Also, monitor advice provided by the Australian Department of Foreign Affairs and Trade (DFAT).



Emergency Assistance and Contacts


If you have an emergency, please contact emergency assistance as soon as possible on +61 2 9234 3113 or +61 2 8256 1513 or email They are available 24 hours a day, 7 days a week. For further assistance and information, contact:
The Australian High Commission, London                       Phone: (44 20) 7379 4334; Fax: (44 20) 7887 5559
Strand                                                                                    Website:  
London WC 2B 4LA, UK                                                                                                                     
24-hour Consular Emergency Centre                              Phone: 1 300 555 135; or +61 2 6261 3305 (if overseas)


Policy Coverage:

Medical Events – For travellers who purchased a policy prior to the occurrence of this event, cover is available for medical and medical evacuation expenses incurred as a direct result of your injury or illness caused by this event (in addition to related expenses and benefits) as outlined in Event 1 You need medical help (events 1.1, 1.2 and 1.3). If you have been injured as a result of this event, please contact our Emergency Assistance team on +61 2 9234 3113 or +61 2 8256 1513 for assistance.
Where no injury or illness results from this event, no cover is available for any expenses or benefits, including cancellation and rearrangement expenses, extra trip costs and accommodation costs, travel delay, etc. Unfortunately, an act or threat of terrorism is excluded by the policy, as is a change of mind. If you wish to change your travel plans, please contact your travel providers directly for assistance.
Cover applies per the terms and conditions outlined in the Product Disclosure Statement (PDS).


Any Questions?

Please contact our Customer Service team on 1300 787 376 or via our website at

Claims Information

In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. Claim forms are available from your agent, SureSave Customer Service or SureSave website at
Last Updated: May 24, 2017 07:02PM AEST

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