Digital documents

Once you've started your claim online and entered your expenses, you will have received an email from us telling us what documents you need to submit with your claim.

Once you have gathered together all your documents, you need to log back in to SureSave and upload them - to do this they need to be digital (or electronic) copies.

Where you already have existing digital copies

In many cases such as e-tickets you may already have electronic copies (eg. PDF files) that are likely to be stored in your email somewhere. This is a head start! Find them and save them to a convenient location for when you are ready to upload.

Where you only have paper copies

Where you’ve only got paper copies such as paper receipts or hospital reports you have a few choices:

  • By far the easiest way to do this is to get out your smartphone if you have one and use the camera to take photographs of them and then email them to yourself directly from the camera so you have them ready to upload.

  • Another easy way to do this is to make your claim online from an iPad and then use the camera of the iPad to take photographs of the paper documents and upload them from it.

  • The last option is to find a scanner to scan your paper documents. Many if not most printers today have a scanner built in that allows you to email the scanned file.


  • Photograph each page separately.

  • Photographs for scans must be no larger than 5Mb each.

  • Check the quality of the image and make sure we can read them.

File Formats

We accept the following file formats:

  • JPG (JPEG)

  • PDF

  • Doc or Docx (Word)

  • .TXT (Text)

Last Updated: Nov 16, 2016 01:02PM AEDT

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© SureSave Pty Limited ABN 82 137 885 262 AR 339902 is an authorised representative of nib Travel Services (Australia) Pty Ltd ABN 81 115 932 173, AFS Licence No. 308461. This is general advice and you should consider if this product suits your needs. Before you buy, please read the Product Disclosure Statement available from us. This insurance is underwritten by certain underwriters at Lloyd's.