Assessment of existing medical conditions

How long does an existing medical condition assessment take?

If you have an existing medical condition that is not automatically accepted, you can apply to add it as a specified medical condition when you buy your policy. With TravelClear, our medical self-assessment service, you can have your existing medical condition(s) assessed for cover online in just 10 minutes.


You'll be advised if cover is available, and you can then buy your travel insurance policy immediately.


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What information do I need to complete the medical assessment?

  1. Make a list of all your Existing medical conditions (for more details on what is an existing medical condition refer to page 15 of the PDS). If you are unsure of the name of any of your conditions, check with your doctor first. As it's easy to miss something, here are some questions to prompt you:

    • Are you taking prescribed medication for any condition(s)?

      If so, make sure you know the name of the condition(s) that you are taking any prescribed medication for. We need to know the name of the condition rather than the medication in most cases.

    • Have you had any operations?

      If you have had an operation for anything, you need to know the name of the underlying condition. For example, if you have had a heart by-pass operation, we need to know the name of the heart condition that led to you having the operation.

    • Have you got any existing conditions that are 'under control'?

      Common examples of this are High Blood Pressure and Diabetes. Even if your existing condition is controlled by medication, diet or some other form of treatment, failure to disclose it may mean that it (and any other condition you may have) is not covered under your policy.

  2. Make sure you have your SureSave Quote Number with you.

  3. Call SureSave for a medical assessment, Monday-Friday 9.00am-7pm (AEST) on 1300 763 872 or go online and complete the medical screening during the quote process.


How does the assessment work?

On average it takes less than 10 minutes to complete an assessment. During the assessment we ask you to answer a series of simple questions about your existing medical condition(s) and your general health. The good news is that you will not require any doctors' certificates, but you will need to be familiar with your health issues.

Last Updated: Feb 02, 2017 10:50AM AEDT

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© SureSave Pty Limited ABN 82 137 885 262 AR 339902 is an authorised representative of nib Travel Services (Australia) Pty Ltd ABN 81 115 932 173, AFS Licence No. 308461. This is general advice and you should consider if this product suits your needs. Before you buy, please read the Product Disclosure Statement available from us. This insurance is underwritten by XL Insurance Company SE, Australia branch (ABN 36 083 570 441).