You're being sued (personal liability)

A guide to what to do in situations where you are being sued.


What to do

We need to work closely with you in situations where you are being sued. However, in all cases, you must comply with the conditions listed below, or we will either not pay your claim or we’ll reduce how much we pay:


  1. Never admit you're at fault

    It may feel natural to say ‘you’re sorry’ when something goes wrong, but don’t. If you do admit fault or accept responsibility in any way, we won’t pay your claim.

  2. Get contact details from all parties involved, including witnesses, police and other officials who attended

  3. Contact Emergency Assistance immediately on +61 2 9234 3113  or +61 2 8256 1513 if there is a claim or there are any legal proceedings made against you

    If you don’t contact us immediately and we determine that this could have influenced the outcome of your case, we may either not pay your claim or we’ll reduce how much we pay.

  4. Provide copies of all relevant documentation relating to the event and expenses claimed.


Last Updated: Feb 16, 2017 06:11PM AEDT

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© SureSave Pty Limited ABN 82 137 885 262 AR 339902 is an authorised representative of nib Travel Services (Australia) Pty Ltd ABN 81 115 932 173, AFS Licence No. 308461. This is general advice and you should consider if this product suits your needs. Before you buy, please read the Product Disclosure Statement available from us. This insurance is underwritten by XL Insurance Company SE, Australia branch (ABN 36 083 570 441).