You need medical help on your trip

A helpful guide on what to do if you need medical help and you're away from home.                            

 

What to do

  • Make sure everyone is safe. 

  • If it’s an emergency, contact local emergency services first to attend to the emergency. Then call us on +61 2 9234 3113 for further assistance.

 

 

Minimum documentation required to support your claim

 

1.1 – You get medical help on your trip when you're injured in an accident or suddenly fall ill

Get it in writing

 

​To support your claim, you must provide the following documents:

 
  • Reports from your treating doctor, specialists and all other medical practitioners confirming what happened, when, the nature of your injury or illness and the treatment received; and

  • Hospital admission reports (if you were admitted to hospital); and

  • Any other reports that are relevant to your circumstances, such as an ambulance report or a police report (if either were involved); and

  • Receipts for all expenses incurred.


In some cases we may need to obtain your past medical history from your usual GP and/or other medical practitioners and specialists. We'll let you know if this is the case.




1.2 – You need a dentist. Urgently. It can’t wait until you get home

Get it in writing

 

​To support your claim, you must provide the following documents:

 
  • Report from treating dentist confirming what happened, when, the nature of the dental emergency and the treatment you received; and

  • Receipts for all expenses incurred.

 

 

1.3 – Someone on your policy dies

Get it in writing

 

To support your claim, you must provide the following documents:

 
  • A death certificate, confirming the date and cause of death; and

  • Hospital admission reports (if the deceased person was admitted to hospital); and

  • Any other reports relevant to the circumstances such as an ambulance report or a police report (if either were involved).

  • Receipts for all expenses incurred.


In some cases, you may need to provide the deceased person's past medical history and request them from their usual GP in Australia. We'll let you know if this is the case.



 
Last Updated: Feb 16, 2017 02:36PM AEDT

Contact Us

Talk to us

From Australia 1300 787 376

Emergencies

Call +61 2 9234 3113

cota@travelclear.com.au
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